Privacy Policy

Information you give us

• Account: your email address, which you use to sign in with a one-time code.
• Billing: your plan, subscription status and a record of the terms you agreed to at checkout. Stripe collects and holds your card or payment details; we don't see or store your full card number.
• Your choices: the streaming services you use or ask us to support, the shows and movies you pick, your recording requests and series rules, your wishlist, and your email preferences.
• Messages: anything you send us, such as a support or refund request.

Information from your streaming services

• The browser session for each service you connect (explained in the next section), the name of the profile you record from, and whether your sign-in is still working.

Information created as you use Broadcast

• Your recordings and library, how much of your storage they use, and where you stopped watching each one.
• If you turn on notifications in our app, a device token so we can send them to that phone.
• Technical information such as your IP address, device and browser type, and server logs, which our hosting providers record when you use the Service.
• The cookies and similar storage our website and apps need to keep you signed in. We don't use advertising or analytics cookies.

• To run the Service: make your recordings, store them and play them back to you.
• To manage your account and subscription, and to process payments through Stripe.
• To send you service emails, such as sign-in codes, receipts, trial reminders and notices when a recording is ready or has failed.
• To send you optional emails, such as what's ready to watch, weekly picks and reminders. Each one has a one-click unsubscribe link.
• To answer your messages and give you support.
• To keep the Service secure, prevent abuse and fix problems.
• To follow the law and enforce our Terms.

We don't sell your personal information, and we don't use it for ads.

To connect a streaming service, you sign in to it yourself, either in a secure browser window we host or in a sign-in screen inside our app. You type your password into the streaming service's own page. In the window we host, what you type passes through our servers to reach that page. We don't record or store your streaming passwords.

Once you're signed in, we keep that browser's signed-in session (its cookies and similar site data) so our recording browser can stay signed in as you. We keep it encrypted on our recording servers. When you connect from our app, the app sends us only that service's session, encrypted on its way to our recording servers, and then clears it from your phone.

From time to time we may open your streaming service in our browser to check that you're still signed in, so we can tell you if you need to reconnect.

You can disconnect a service at any time in Settings. That deletes the session we kept for it.

Each recording is made from your own account, for you, and kept privately in your library. We never share a recording with another user, and there are no public or shareable links. Only you, signed in to your account, can play your recordings.

If a recording fails, we may keep a screenshot of our recording browser and technical logs from that attempt, for up to 14 days, so we can work out what went wrong. Only our team can see them.

We share information only with service providers that help us run Broadcast, under contracts that limit how they can use it:

• Stripe: payments and billing.
• Supabase: sign-in and our database.
• Render: hosting for our website and servers.
• OVHcloud: the servers that make your recordings, and storage for your recordings (OVHcloud Object Storage, in Vint Hill, Virginia, United States).
• Cloudflare: our domain names (DNS), and a cache for our public TV guide. None of your recordings go through Cloudflare.
• Resend: sending email.
• Expo, Apple and Google: delivering push notifications, if you turn them on in our app.

We get show and movie information and artwork from TMDB, TVmaze, JustWatch (through TMDB) and Movie of the Night. We don't send them your personal information, but your device loads some artwork straight from TMDB and TVmaze, so they can see your IP address and which images were requested, like any website you visit.

We don't share what you record or watch with anyone other than the service providers above, who need it to run Broadcast, unless the law requires it or you ask us to.

We may also share information:

• if the law requires it, or to respond to valid legal requests;
• to protect the rights, safety or property of our users, us or others;
• as part of a merger, sale or other transfer of our business, in which case this policy will still cover your information; or
• with your permission.

We keep your information while your account is open and for as long as we need it to run the Service. Some things are kept for less time:

• A disconnected service's session is deleted when you disconnect it.
• A deleted recording is removed from your library and our storage.
• Screenshots and logs from failed recordings are deleted after 14 days.

When you delete your account in Settings, we cancel your subscription, delete your streaming sessions, your recordings and your account data, and then send you an email to confirm. We may keep limited records where the law requires it or for legitimate reasons such as tax, accounting and fraud prevention; Stripe keeps its own payment records. Backups are overwritten on a regular schedule.

When your plan or trial ends, we keep your recordings for 3 days in case you choose a plan again. After that, we may permanently delete them.

We protect your information with measures such as encryption in transit, encrypted streaming sessions, access controls and limited staff access. No system is perfectly secure, though, so we can't guarantee that your information will never be accessed without permission. If we learn of a breach that affects you, we'll tell you as the law requires.

• See and change your information: most of it is in Settings. For a copy of everything we hold about you, email hey@thebroadcast.company.
• Delete your account: in Settings, at any time.
• Disconnect a streaming service: in Settings, at any time.
• Optional emails: use the unsubscribe link in any of them. Service emails (such as receipts and sign-in codes) can't be turned off while your account is open.

California residents

If you live in California, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we collect, use and disclose; to ask us to delete it; to ask us to correct it; and not to be treated differently for using these rights. We don't sell or “share” personal information as the CCPA defines those terms, and we don't use sensitive personal information except to provide the Service.

To make a request, email hey@thebroadcast.company. We'll need to confirm it's you, usually by email. You can also have an authorized agent make a request for you.

Residents of other states may have similar rights; contact us and we'll help.

Broadcast is only for adults 18 and over. It isn't meant for children, and we don't knowingly collect information from anyone under 13. If you believe a child has given us information, email hey@thebroadcast.company and we'll delete it.

Broadcast is for people in the United States. We and our service providers may store and process information in the United States and other countries where they operate, whose privacy laws may differ from where you are.

We may update this policy. We'll change the “Last updated” date above, and for important changes we'll tell you in advance by email or in the app.

Questions or requests about your privacy:

Axe LLC
6051 Brookstone Lane, Grand Blanc, MI 48439
hey@thebroadcast.company